Terms & Conditions

PAYMENT TYPES
D2 Trading Ltd accepts Visa (except Visa Electron), Mastercard, Switch and Solo.

WHEN WILL WE TAKE YOUR PAYMENT
We will only debit your card when we dispatch your order to you.

DELIVERY ADDRESS
D2 Trading despatch items to addressee of the cardholder. We operate an address verification system for your security.

CONFIRMATION OF ORDER
Once your order has been received by us, you will receive confirmation by e-mail.

SALE / CLEARANCE
As sale and clearance products are heavily discounted, we are unable to ship these products outside the UK. Any items in this category will automatically be removed from your shopping basket at the checkout. D2 apologises for any inconvenience.

STOCK AVAILABILITY
The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.

HEEL HEIGHTS
Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only. All sizes are shown in UK sizes.

CLOTHING
All sizes are shown in UK sizes.

DELIVERY

We aim to despatch your order in 1 working day.
UK: Please allow up to 2 working days from confirmation of order for delivery.

DELIVERY CHARGES (Per Order)
UK next day delivery: £5.00

HOW ARE YOUR ITEMS DELIVERED
UK: Your items are sent by UPS. On receipt of the goods a signature will be required.

EXCHANGES AND REFUNDS
Should you wish to exchange or return any items you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 14 days, enclosing a copy of your invoice to:

D2 Trading Ltd
Marathon House
Olympic Business Park
Drybridge Road
Dundonald
Ayrshire, KA2 9AE

Please send the returns via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us.

Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.

Your UK statutory rights are not affected by our returns policy

Please note that we are unable to accept the return of goods in person to our head office or high street stores.

VALIDATION CHECKS
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, D2 will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.d2jeans.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and despatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

GENERAL
D2 Trading Ltd reserves the right to refuse any order.

HEAD OFFICE
D2 Trading Ltd
Marathon House
Olympic Business Park
Drybridge Road
Dundonald
Ayrshire, KA2 9AE
Company No: 03761249
Vat Registration No: 918 5029 18